Delivery and Returns
How much is postage?
Free Postage on orders over £100.00. Orders under £100.00 are Uk Flat Rate Delivery £4.95. Please contact us on 01698 767878 if you require special next day delivery.
Delivery prices are for UK mainland only.
Each item is checked before dispatched & we cannot take responsibility for items damaged during transit.
Goods can be returned for exchange or refund within 7 days of purchase. They must be unworn and in the same condition as when you received them.
All labels, tissue and free gifts must also be returned unopened and unused. All returns must be agreed beforehand. Please note that refunds do not apply to sale orders.
Please ensure you include a copy of your despatch note or order confirmation showing your order number so we can identify your return. Return postage must be paid by the customer and the original postage costs are non-refundable.
Returns will not be accepted after 14 days. Please make sure you return any FREE GIFTS with your return as we cannot accept returns that are not complete. Sale items are not returnable. Returns postage is the customer’s responsibility. This does not affect your statutory rights relating to genuine faulty goods.
Please contact us call: 01698 767878 or email: firstname.lastname@example.org if you would like to arrange a return.
What if item I bought is the wrong size?
If you would like to exchange the item for another size, please contact us first to ensure we have the size/style available. Once you have returned the item in original package, all we ask is that you pay postage before we send out the new items.
We advise that you obtain proof of posting, as we are unable to take responsibility for returned item lost in the post.
Please do not hesitate to contact us and we will be happy to answer any questions you have.
Contact: 01698 767878 Email: email@example.com
We aim to please but should you for any reason have a complaint regarding our products or service please contact us during business hours 01698 767878 or email: firstname.lastname@example.org